Support
Need help? Email support@cloakmark.com and we'll get back to you within two business days. Please include your iPhone model and iOS version.
Common questions
Can someone "un-blur" a Cloakmark photo with AI?
No. Cloakmark doesn't just blur a face. It shrinks the face down to a few blocks of color, scrambles them with random noise, and only then smooths it. The original face is no longer in the file. An AI tool could invent a different, fake face, but it can't recover the real one.
Can the watermark be removed?
Cloakmark's watermark is built to resist removal. It covers the entire photo and its pattern changes on every save, so there's no clean corner to crop and no single template to erase. No visible watermark is impossible to remove, but faces protected by Cloakmark stay gone even if the watermark is edited.
How do I blur something the app missed, or make a cover bigger?
In single-photo mode, tap anywhere on the photo to add a blur box there, or drag a finger to draw one. Tap any cover to select it, then drag it to move it, pinch with two fingers to make it bigger or smaller, or drag one of its corner dots to change its width and height. A face cover can grow but can't be made smaller than the face. Tap Undo (the curved arrow) to take back the last change. The Blur strength slider goes from Strong to Maximum; every level is permanent, so nothing can be un-blurred. Faces that are very small, turned away or heavily shadowed can be harder to detect, so always check the preview before sharing.
How do I turn off protection for one face?
Tap the outline around it. Dashed red means that area won't be hidden. Tap again to hide it.
Does Cloakmark upload my photos?
Never. Everything happens on your iPhone. Cloakmark has no servers that receive your photos or videos. See our Privacy Policy.
How do I protect a photo from the Photos app or before posting to Instagram?
Open Cloakmark once to set up your watermark. Then, in the Photos app, select up to 10 photos, tap Share and choose Cloakmark. (If you don't see it, scroll the row of apps to the end, tap More, and turn on Cloakmark.) Your photos are protected automatically with your current settings. Tap Share Protected and choose Instagram to post to your Feed or Story, or tap Save to Photos to keep the protected copies. On the free plan, each protected photo counts toward your weekly free photos. People (keeping chosen family members visible) works inside the Cloakmark app; from Share, every face is hidden.
Where are my protected photos saved?
In your Photos library, as new copies. Your originals are never changed. If saving fails, go to Settings › Privacy & Security › Photos › Cloakmark and allow "Add Photos Only".
What is a protection certificate?
Every protected file gets a certificate showing when it was protected, what was removed, and a unique SHA-256 fingerprint of the file. Use "Verify" in the Certificates screen to check whether a file is exactly the one you protected. Social apps often re-compress photos, which changes the fingerprint, so verify using the file you saved, not a downloaded copy.
How do I add my logo or lock the watermark?
Open Settings (the gear icon). Under "Your Watermark", tap Add Logo. Under "Team Lock", set a PIN so others using the phone can protect photos but can't change your brand.
I forgot my watermark PIN.
For your security the PIN can't be recovered. Delete and reinstall Cloakmark to reset it. Your saved photos are not affected, but your settings and certificate history on the device will be cleared.
How long does video take?
Roughly the length of the video or less on recent iPhones. Keep the app open while it works. Videos are saved at up to 1080p.
Still need help?
Email support@cloakmark.com.
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